Terms and Conditions Cili88 — The Complete Guide for Malaysia Members

1Introduction & Acceptance of Terms

Welcome to cili88, the trusted online gaming platform for users in Malaysia. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and cili88 ("Platform", "We").

By registering an account, making any deposit, or using any game or service provided by cili88, you confirm that you have read, understood, and agree to be bound by all Terms and Conditions set out in this document, including our Privacy Policy and Responsible Gaming Policy.

If you disagree with any part of these Terms, you are required to stop using the cili88 platform immediately. Continued use following any amendment to the terms constitutes your acceptance of the updated terms.

2Account Registration

To access the full services of the cili88 platform, you need to register a personal account. Each individual is only permitted to hold one account. Multiple account registrations by the same individual constitute a serious violation of these Terms.

• All information provided during registration must be accurate, complete, and kept up to date at all times.
• You are solely responsible for maintaining the confidentiality of your account username and password.
• All activity that occurs under your account is your responsibility, whether or not you authorized it.
• If you suspect your account has been compromised, contact the cili88 support team immediately.
• cili88 reserves the right to request identity verification documents (KYC) at any time to verify your account information.

The KYC verification process requires you to submit documents such as a valid national ID or passport, along with proof of current address. This verification is a standard security measure that protects you and ensures the integrity of the platform.

3Member Eligibility

The cili88 platform is strictly limited to individuals who meet the following eligibility criteria:

• Must be 18 years of age or older at the time of account registration.
• Not included on any self-exclusion list or gambling prohibition issued by any relevant authority.
• Not registering on behalf of another individual or business entity without written authorization from cili88.
• Not an employee, contractor, or affiliated party of cili88 or any of our platform partners.

4Deposits & Payments

Cili88 supports a variety of safe and fast deposit methods for the convenience of Malaysian members, including FPX bank transfer, Touch 'n Go eWallet, DuitNow QR, and other digital payment methods listed on the platform.

• All deposits must be made using a bank account or e-wallet registered under the same member's name.
• Deposits from third parties, including family members, friends, or anyone other than the account holder, are not accepted.
• Minimum and maximum deposit amounts are subject to the limits set for each payment method.
• Deposits are typically processed instantly. If there is a delay, please contact our customer support with proof of payment.
• cili88 does not charge any processing fees for deposits; however, your bank or digital wallet provider may apply their own charges.

All deposits are considered valid and final once confirmed by our system. If you experience any issue with a failed deposit or funds not credited within the expected timeframe, our support team is available 24 hours a day, 7 days a week.

5Fund Withdrawal

Cili88 members may request a fund withdrawal at any time, subject to the following conditions:

• Withdrawals will only be processed to a verified bank account or e-wallet registered under the same member's name.
• Identity verification (KYC) must be completed before your first withdrawal is processed.
• Any bonus received must meet the specified wagering requirements before the bonus funds can be withdrawn.
• cili88 processes valid withdrawals within 15 minutes to one business day, depending on the chosen method and the time the request is submitted.
• cili88 reserves the right to request additional supporting documents for withdrawals that exceed certain limits.

6Bonuses & Promotions

Cili88 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal special promotions. All bonuses are subject to the specific terms and conditions stated on their respective promotion pages.

• Each bonus has a wagering (rollover) requirement that must be met before any withdrawal can be made.
• Each member is entitled to the registration bonus once only. Attempting to claim the same bonus through multiple accounts is prohibited.
• cili88 reserves the right to void bonuses and forfeit related wins if bonus system abuse is detected.
• Bonuses may not be transferred between accounts or redeemed for cash directly without fulfilling the wagering requirements.
• The validity period of each bonus will be stated in its respective promotional terms. Expired bonuses cannot be reactivated.

Cili88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. However, we will endeavour to inform members of any significant changes through the platform's official communication channels.

7Game Rules

All games available on the cili88 platform are subject to their individual game rules, which can be found in the help section of each game. In addition, the following general rules apply to all games:

• All games use independently audited random number generators (RNG) to ensure fairness.
• In the event of a technical disruption during gameplay, cili88 will endeavor to restore the game to its last verified state.
• The use of automation software, bots, or any tool that provides an unfair advantage is strictly prohibited.
• Settled game results are final and may not be disputed unless there is clear evidence of a technical error.
• cili88 reserves the right to void any wager suspected of involving system abuse or fraud.

8Member Conduct

All cili88 members are expected to conduct themselves with courtesy and responsibility while using the platform. The following behavior is strictly prohibited and may result in account suspension or termination:

• Using offensive, threatening, or harassing language toward other members or cili88 staff.
• Sharing your account login details with others or allowing another person to use your account.
• Using funds obtained illegally or engaging in any money laundering activity through the platform.
• Attempting to hack, manipulate, or disrupt the normal operation of the cili88 platform.
• Filing false claims or complaints with third parties without reasonable grounds.

9Account Suspension and Termination

Cili88 reserves the right to temporarily suspend or permanently terminate any member account under the following circumstances:

• Breach of any part of these Terms and Conditions.
• Identity verification failure or submission of inaccurate information during the KYC process.
• Suspected activity involving fraud, money laundering, or bonus system abuse.
• A member's own request for self-exclusion for responsible gaming reasons.

If your account is suspended for security or investigation reasons, we will notify you via email or your registered communication channel. For suspensions resulting from a terms violation, cili88 reserves the right to determine whether funds in the account will be returned based on the outcome of the investigation.

10Limitation of Liability

Cili88 provides the platform on an "as-is" basis and makes no implied warranties regarding uninterrupted availability. To the extent permitted by law, cili88 is not liable for:

• Any financial losses arising from gambling activity on our platform.
• Service disruptions caused by factors beyond our control, such as internet issues, power outages, or force majeure.
• Losses arising from unauthorised access to your account due to your own negligence.
• Inaccurate or incomplete information provided by third parties.

In all circumstances, cili88's maximum liability to you shall not exceed the amount of your most recent deposit made into your account within the 30 days preceding the claim.

11Amendment of Terms and Conditions

Cili88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the cili88 platform.

• The date of the last update will always be displayed at the top of this document.
• For significant amendments, we will endeavor to notify members via in-platform notifications or email.
• Continued use of the platform after the amendment date constitutes your acceptance of the updated terms.

12Applicable Law

These Terms and Conditions are governed by and shall be interpreted in accordance with applicable law. Any dispute arising from or relating to these Terms will first be subject to an attempt at mutual resolution through cili88's official customer support channels.

If a mutual resolution cannot be reached, the dispute will be referred to binding arbitration. The arbitration decision is final and binding on both parties. cili88 operates under a valid gaming license and complies with all applicable regulatory requirements.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions contained in this document.