Data Protection Policy

Privacy Policy cili88 — We Keep Your Information Safe

At cili88, member privacy is more than a legal obligation — it is a core commitment we uphold every day. This document clearly and transparently explains how we collect, use, store, and protect your personal data as a member of our platform.

Last updated: 1 January 2026
Your Privacy is Protected

All cili88 member data is stored with 256-bit SSL encryption and will never be sold, rented, or shared with third parties without your consent, except as stated in this policy.

Six Data Protection Principles cili88

We build trust through actions, not just words. Here is how cili88 keeps your personal data safe at all times.

Bank-Grade Encryption

All data transmitted between your device and cili88 servers is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.

No Data Sales

Cili88 does not sell, rent, or trade member personal information to any third party for marketing purposes. Your data belongs entirely to you.

Minimum Data Collection

We only collect information that is strictly necessary for platform operations, identity verification and regulatory compliance. No excess data is collected.

Full Control in Your Hands

Cili88 members have the right to access, correct, download, or request deletion of their personal data at any time through account settings or customer support.

Secure Data Storage

Member data is stored on servers protected by multi-layered firewalls, 24-hour monitoring, and regular backup procedures to ensure service continuity.

Regulatory Compliance

Cili88's privacy policy complies with applicable data protection requirements, ensuring your rights as a digital user in Malaysia are always respected and protected.

1Introduction

Welcome to the cili88 Privacy Policy. This document clearly explains how the cili88 platform ("we", "Platform") collects, uses, discloses, and protects your personal information ("Member", "you") when you use our website and services at cili88.run.

Your privacy is our priority. We understand that you entrust us with your personal information, and we do not take this responsibility lightly. Every decision we make regarding data handling is guided by the principles of diligence, transparency and security.

By registering or continuing to use the cili88 platform, you agree to the practices described in this Privacy Policy. If you do not agree, please stop using our platform and contact us to request deletion of your data.

Note: This Privacy Policy should be read alongside the cili88 Terms and Conditions. Both documents together form the complete agreement between you and our platform.

2Information We Collect

Cili88 collects your personal information in several ways — directly from you during registration, automatically through your use of the platform, or via authorised third parties. The types of information we collect are as follows:

Data Category Example Information Collection Method
Identity Information Full name, identification card number, date of birth Registration & KYC Process
Contact Information Email address, phone number, residential address Account registration form
Financial Information Bank account number, account holder name, transaction history Deposit & withdrawal process
Usage Data IP address, device type, web browser, pages visited Automatic Collection
Game Data Betting history, wins, gaming activity Platform Usage
Verification Documents Copies of identity card, bank statements, utility bills KYC verification process

We do not collect sensitive information such as biometric data, medical records or religious information unless required by law or specific regulatory obligations.

3How We Use Your Data

The information we collect is used solely for legitimate purposes related to the operation of the cili88 platform. The following are the primary purposes for which your data is used:

  • To process account registration and verify your identity through the required KYC process.
  • To process deposits, withdrawals and other financial transactions securely and accurately.
  • To provide effective customer support and address your inquiries or complaints.
  • To send important notifications related to your account, security and platform updates.
  • To personalise your gaming experience and suggest relevant promotions based on your usage habits.
  • To detect and prevent fraud, money laundering and platform abuse.
  • To comply with legal and regulatory obligations applicable to platform operations.
  • To enhance service quality through usage pattern analysis and member feedback.
Marketing Communications: If you no longer wish to receive promotional emails from cili88, you may unsubscribe at any time via the link at the bottom of any such email or through your account settings.

4Sharing Information with Third Parties

Cili88 does not sell or rent your personal information to any third party. However, there are limited situations where we may need to share your data with certain parties, as follows:

  • Service Providers: Technology partners, payment processors, and infrastructure service providers that help us operate the platform. All parties are bound by strict confidentiality agreements.
  • Regulatory Authorities: When required by law, court order, or a valid request from a law enforcement agency.
  • Fraud Prevention: Fraud prevention agencies and industry information-sharing platforms to identify and block suspicious activity.
  • Business Transfers: If cili88 is involved in a merger, acquisition, or asset sale, member data may be transferred as part of that transaction, with advance notice provided to members.
Important: cili88 will not share your personal information with third-party advertisers for profiling or targeted advertising purposes without your explicit consent.

5Data Security

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

  • 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
  • Encryption of sensitive data stored in our database using the latest industry standards.
  • Multi-layered firewalls and intrusion detection systems monitoring network traffic 24 hours a day.
  • Two-factor authentication (2FA) is available and encouraged for all member accounts.
  • Internal access to member data is restricted to staff with a legitimate business need only.
  • Regular security audits and penetration testing are conducted to identify and address system vulnerabilities.
  • A structured incident response procedure to address any data breaches swiftly and effectively.

While we take all reasonable steps to protect your data, no security system is completely foolproof. We encourage you to also help protect your account by using a strong password and not sharing your login credentials with anyone.

6Cookies and Tracking Technologies

Cili88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies: To gather information on how you use our platform, helping us improve performance and usability.
  • Functional Cookies: To save your preferences such as language, currency and other settings for a more personalised experience.
  • Analytics Cookies: Used to understand platform traffic and usage patterns for continuous improvement.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the cili88 platform.

7Your Personal Data Rights

As a cili88 member, you have certain rights regarding the personal information we hold about you. We are committed to making it easy for you to exercise these rights:

1
Right of Access

You have the right to request a copy of the personal information we hold about you at any time.

2
Right to Rectification

You may request that we correct any inaccurate or incomplete information.

3
Right to Erasure

You may request deletion of your personal data, subject to our legal obligations.

4
Right to Restriction

You may request that we restrict the processing of your data in certain circumstances.

5
Right to Portability

You have the right to receive your data in a machine-readable format for transfer to another platform.

6
Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

How to Submit a Request: To exercise any of the rights above, contact our privacy team at [email protected]. We will process your request within 14 business days.

8Data Retention Period

Cili88 retains your personal information only for as long as necessary for the purposes stated in this policy or as required by applicable law.

  • Active Account Data: Retained for the duration that your account remains active on the cili88 platform.
  • Data After Account Closure: Retained for a minimum of five years after account closure for legal compliance and audit purposes.
  • Financial Records: Retained for seven years in accordance with applicable financial regulatory requirements.
  • Security Logs: Retained for 12 months to allow investigation of security incidents if required.
  • Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymized in accordance with our industry-standard procedures.

9Links to Third-Party Sites

The cili88 platform may contain references to third-party services such as game providers, payment processors and technology partners. This Privacy Policy applies only to data collected directly by cili88.

Cili88 is not responsible for the privacy practices or content of third-party platforms. We encourage you to read the privacy policy of any third-party service you access through our platform before providing them with any personal information.

Reminder: Be cautious of anyone claiming to represent cili88 and requesting your personal information or password through unofficial channels. cili88 will never ask for your password via email, SMS, or social media.

10Changes to the Privacy Policy

Cili88 reserves the right to update or modify this Privacy Policy at any time. Any changes take effect immediately upon publication on our website, with the latest update date displayed at the top of this document.

  • For significant changes, we will notify members via their registered email or through in-platform notifications.
  • Continued use of the cili88 platform after changes are published will be considered your acceptance of the latest version of this Privacy Policy.
  • We retain previous versions of our Privacy Policy, which members may request for reference if needed.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the cili88 privacy team is here to help.

You can reach us via:

  • Privacy Email: [email protected] — please include "Privacy Inquiry" in the subject line of your message.
  • Live Support: Via the live chat feature within the cili88 platform, available 24 hours a day, 7 days a week.
  • Response Time: We are committed to responding to all privacy-related inquiries within 14 business days.
Our Commitment: Your trust is the most valuable asset to cili88. We are always committed to handling your data with full responsibility, transparency and the utmost respect. Thank you for being part of the cili88 community.

Trusted Platform, Your Data is Safe

Now you know how cili88 protects your privacy. Register today and enjoy a safe, fair and exciting online gaming experience alongside more than 500,000 members in Malaysia.


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